It’s not just you who’s Tuesday morning started with internet problems.
Customers with Comcast’s Xfinity internet service in various parts of the United States, including parts of New Jersey, Pennsylvania, and Illinois, reported outages early Tuesday. Around 9 a.m. ET, the outage tracking service Downdetector received more than 52,000 outage reports, the majority of which complained of a “total blackout” of service.
Some users said they couldn’t get on Xfinity’s status centre webpage, which shows where problems are happening.
“Some customers are experiencing intermittent service interruptions as a result of a network issue,” a tweet from the Xfinity account sent around 11 a.m. ET read. “Our teams are actively working to bring impacted customers back online, as we continue to investigate. We apologize to those who have been affected.”
In a statement to CNN Business around noon, the company confirmed that an earlier network issue had caused “intermittent service disruptions” for some customers. “As we continue to investigate the root cause, we have addressed the issue and service is now restored for impacted customers,” a Comcast spokesperson said.
The outage reports peaked for about an hour and then started to taper off. The number of reports on Downdetector had dropped to just over 20,000 by 9:30 a.m. ET, and some users on Twitter were reporting that their internet had been restored, or that they’d at least been able to access Xfinity’s support page to see when their service was expected to resume. On Downdetector, there were only about 3,000 outage reports by 11 a.m. ET.